Hello, I forgot my online pin and pushTan password. Should I go back to my original Sparkasse branch to unblock it or I can go to any Sparkasse in other cities?

Hello HungLing,

only your Sparkassen-branch where you have your account has access to your account-information. So if you lost your login to your onlinebanking, then yes, you should get in contact with that branch. In most of the cases you do not have to visit them personally. An email or a phonecall might be enough to get access to your account again.

Kind regards – Your Sparkassen-Team