Hello Pauline and Keith, after your account has been set up, you can access your online banking by using the User Name and Password that have been sent to you by mail. The TAN generator is needed when you want to make a bank transfer. Transfers can be made in the “Überweisung” section of your online banking account. For further questions or a detailed instruction, please contact your local Sparkasse adviser.
We have an online banking account with Sparkasse Mittelmosel, We also have the small Red TAN generator machine. I am unsure of where to start.